What is the best online course for customer service??
Top Customer Service Courses (Udemy) 2. Writing Customer Service Emails (LinkedIn Learning) 3. Customer Service Training (LinkedIn Learning) 4. Customer Experience Design for Customer Success by Trailhead (FutureLearn) 5. Customer Service Training (Go Skills) 6. Phone-Based Customer Service (LinkedIn Learning)
What is the customer service training program??
Alison's customer service training program is designed for employees at any stage of their customer service career. It introduces the basic concepts of customer service through a 1-2 hour online course. The goal of the training is to teach reps how to handle difficult customer interactions while understanding why they occur in the first place.
How much does it cost to take a customer service course??
The course and customer service training materials are free. However, to get a service training certificate you need to pay for the assessment and downloadable/physical version of the certification documents. This course may seem to be slightly more academic than typical customer service training seminars.
How to organize a customer service training session??
But organizing a training session can be complicated. If you just want to make sure that you or your team covered the basic topics, there are many online courses available. Here is a selection of great customer service training programs. You can access them online but some offer in-person training too.