How long does it take to train retail salespeople??
Generally, the onboarding phase of retail sales training takes from 5-10 hours. The product knowledge phase should allow about 10 hours for the top 25 SKUs. For in-person behavioral retail sales training, or training of the soft skills, allot a minimum of three hours exposure to the material to start.
What is the purpose of the retail operations manual 2016??
Retail Operations Manual/Revised August 2016 1-3 1-A. PURPOSE OF THE RETAIL OPERATIONS MANUAL This manual helps explain the obligations of a retail sales agent pertaining to liquor laws and regulations as well as the Retail Sales Agent Agreement (Exhibit 1-1).
What is retail customer service training??
Retail sales training is designed to convert more shoppers into customers so the store can exceed sales goals. Customer service training is most often used to keep existing customers from leaving and to improve Net Promoter Score or social media reviews. Some think customer service magically happens after a purchase while selling happens before.
What are the courses in the retail training program??
Employees may take Retail Education Training Program courses inpidually or together as part of the complete program. Taken together, these courses offer well-rounded training in customer service, sales and retail leadership.